How do I verify my details?

You've signed up and created your Spot account, wonderful. Now it's time to FICA verify your details. We use GBG identity verification solutions to scan your face and your ID, which we digitally check with the Department of Home Affairs to confirm it’s really you.

Have your Green ID, National ID card driver's license or passport handy? Let's walk through our quick verification process:

1. Sign into your Spot app.
2. Tap the burger menu icon on the bottom right of the screen (it's those three little lines).
3. Hit Edit profile.
4. Select Tap here to verify your account. 
5. Now it's time to scan your ID and complete the liveness check:

Super important tips:

- If you’re verifying your details with your ID or driver’s license, enter your ID number.

- If you’re verifying with your passport, enter your passport number.

- Make sure that your docs are valid and not passed their expiry date. 

- Make sure that your ID or passport number you enter is the exact same as in your ID docs (and registered with Home Affairs).

- Take the photos in natural light if possible (fluorescent lights are a bit tricky).  

- Turn your mobile device's flash off to avoid glare.  

- Place your ID doc down on a flat surface. 

- Line up your doc within the borders in your app and wait for the app to automatically take the pic (you don't need to lift a finger).

- If nothing's happening and it feels like you're stuck, it means the image couldn't be captured properly. Reposition your mobile device, try tapping on the screen to auto-focus your camera, check for blur/glare from lights and try again. 

- Don’t take a picture of a picture. 

If all goes well, you should move on to the biometric liveness check which is the final step to keep your account super safe. 

Super important tips:

- Line your face up inside the frame.

- Don’t move the camera just move your head slightly.

- Avoid any exaggerated movements.

If you can't seem to get verified, please don't get cross, get in touch. Tap the Get help button in-app or on the website and chat to us.