We’re pretty serious about keeping your Spot account and personal info secure, so we want to make sure you are who you say you are.
Part of verifying your details is performing a biometric liveness check. During this process, you'll be prompted to look straight at your camera and follow the actions. Your image will be captured and digitally cross-referenced with your information on record at the Department of Home Affairs.
Super important tips:
Line your face up inside the frame.
Keep your mobile device at eye-level.
Don’t move the camera just move your head.
- Avoid any exaggerated movements.
If you can't seem to get verified, please don't get cross, get in touch. Tap the Get help button in-app or on the website and chat to us.