Why won't my ID doc upload?

So, you have your SA ID, driver's license or passport as requested but for love or money, you can't seem to get it uploaded!

Let's troubleshoot:

• If you’re verifying your details with your ID or driver’s license, enter your ID number. If you’re verifying with your passport, enter your passport number.
• Make sure that your docs are valid and not passed their expiry date. 
• Make sure that your ID or passport number you enter is the exact same as in your ID docs (and registered with at Home Affairs).
• Take the photos in natural light if possible (fluorescent lights are a bit tricky).  
• Turn your mobile device's flash off to avoid glare.  
• Place your ID doc down on a flat surface. 
• Line up your doc within the borders in your app and wait for the app to automatically take the pic (you don't need to lift a finger).
• If nothing's happening and it feels like you're stuck, it means the image couldn't be captured properly. Reposition your mobile device, try tapping on the screen to auto-focus your camera, check for blur/glare from lights and try again. 
• Don’t take a picture of a picture. 

If you can't seem to get verified, please don't get cross, get in touch. Tap the Get help button in-app or on the website and chat to us.