Why won't my ID doc upload?

So, you have your SA smart ID or green ID book requested but for love or money, you can't seem to get it uploaded!

Let's troubleshoot: 

• Make sure that the ID number you enter is the exact same as what's on your doc (and registered with at Home Affairs).
• Take the photos in natural light if possible (fluorescent lights are a bit tricky).  
• Turn your mobile device's flash off to avoid glare.  
• Place your ID doc down on a flat surface. 
• Line up your doc within the borders in your app and wait for the app to automatically take the pic (you don't need to lift a finger).
• If nothing's happening and it feels like you're stuck, it means the image couldn't be captured properly. Reposition your mobile device, try tapping on the screen to auto-focus your camera, check for blur/glare from lights and try again. 
• Don’t take a picture of a picture. 

If you can't seem to get verified, please don't get cross, get in touch. Tap the Get help button in-app or on the website and chat with us.