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  1. Spot Help Center
  2. Getting started

Getting started

Let's help you get started with your Spot account.

Signing up with Spot

  • How do I download the Spot App?
  • What are the benefits of signing up with Spot?
  • What are the registration requirements needed to sign up with Spot?
  • What age do I need to be to sign up with Spot?
  • How do I sign up with Spot?
  • Why do I need to enter my personal details to register with Spot?
See all 11 articles

Verifying your account

  • Why do I need to verify my identity?
  • How do I verify my details?
  • What verification documents does Spot accept?
  • Can I verify myself using a photocopy or a temporary ID
  • What's photo verification used for?
  • My app is crashing when I try to scan my ID. What now?
See all 8 articles

Signing in

  • I forgot my PIN, now what?
  • I have a new mobile number. Can I use it to sign in?
  • How do I activate biometric face-recognition sign in?
  • How do I activate biometric touch-ID sign in?
  • I'm having trouble activating my biometric sign-in. How do I fix it?

Account security

  • I entered my PIN incorrectly over 3 times. Now what?
  • What's an OTP?
  • What's a secret PIN?
  • My OTP timed out, what do I do?
  • Why is my account soft locked?
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Spot app is an offering by Spot Money SA (Pty) Ltd (2005/016196/07) in association with Bidvest Bank Ltd (2000/006478/06), an authorised FSP and credit provider.


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