Managing your Cards and Accounts

Ordering your Physical Card

• How do I order/Activate my Spot card?
• Do I have to pay a card order fee for my physical card?
• How long will it take for my card to be delivered?
• What's Pargo?
• What's Click and Collect?
• I can't find my suburb on the address list, what should I do?

See all 12 articles

Using your Physical Cards

• How do I activate my Spot card?
• How do I activate ‘tap to pay’ on my physical card?
• How do I deposit money into my physical card?
• Can I use my physical card to shop on international online stores?
• Can I use my Spot card to pay for streaming services like Netflix and Spotify?
• Can I use an ATM to withdraw cash from my Spot card?

See all 9 articles

Spot Virtual Cards

• How do I use my virtual cards to shop online?
• How can I see my virtual card details?
• Can I use my virtual card to shop online internationally?
• How do I freeze and unfreeze my virtual cards?

Linked bank cards

• What are the benefits of linking my bank card to Spot?
• How do I link my bank card to my Spot account?
• Can I link my SASSA issued card to Spot?
• Can I link my PayPal account to Spot?
• What's 3D-Secure?
• How do I delete my linked bank card?

Lost or Stolen cards

• How do I replace my lost or stolen Spot card?
• How can I make sure my Spot card is safe?
• Is there a cost to replace my card?
• What do I do if my card is lost?
• What should I do if my card is stolen?

Account Help

• How do I check my account balance?
• Can I personalise my Spot accounts?
• How do I create a secondary Spot account?
• How many Spot accounts can I have?

Shared Accounts

• What's a Group Account?
• How do I share my Group account?
• How safe is a Group Account?
• How many people can I add to my Group account?
• How do I remove someone from my Group Accounts?
• I tried to scan a QR code to pay with my group account, but I don't know the PIN, what now?

See all 7 articles